18 Jun 2010

Complaints piled on complaints

A few months ago I complained about a whole string of problems I had in the course of a weekend's journeys. Eventually I received £20 in vouchers(4 x £5). Yesterday, my last day in Britain, I used them to pay for my trip from Brighton to Harwich. It took nearly ten minutes to buy my ticket as the man in the booking office had to fill in the details of the journey on each of the four vouchers. I nearly missed my train, which for some reason was parked at the far end of a platform. It was not funny to be asked by a man with a whistle to hurry up, whilst dragging a heavy case behind me.

Surely there is a better way of dealing with compensation for complaints? What a waste of time. The train companies all have big call centres to deal with all the complaints, which of course is just the tip of an iceberg of dissatisfaction. What does it cost to deal with them? How much would they save by getting the service right in the first place?

1 comment:

  1. Langue D'Oc27 June 2010 at 16:57

    I agree. East Coast issue compensation as vouchers which you have to go to the station to use. I am fortunate in that I can walk to Kings Cross to use them. What about if I lived in the middle of nowhere?